Poor service and response to enquiries

Bad experience once again

Try to make 2 deposits at PUDO in Buffersfontein road, Port Elizabeth. Was unsuccesfull and was told to re-do logdement, which i had to pay for again.. This time succesfull however they refuse to refund my additional costs to have second boxes deposited and delivered Here is my full story reported to The Courier Guy Delein Van Schalkwyk May 13, 2025, 13:30 GMT+2 Hi Lisa How do you take a photo if the door does not open???? If you read my email below you should get a clear understanding of what went wrong. I reported my problem while standing in front of the Pudo boxes Refer to NIKO reference *** I would like to advise that the following packets were unsuccessfully deposited at the Sasol Buffelsfontein PUDO on Sunday 4th May 2025 1. I made a reservation to deposit waybill PUDOP*** into Sasol Buffelsfontein. For this operation, you will be asked to enter the following PIN code: 876418. I tried to lodge this parcel but the door the PUDO machine would not open. I spoke to NIKI at PUDO who told me to re=do the lodgement on the PUDO app and claim a refund through this medium 2. I made a reservation to deposit waybill PUDOP*** into The Courier Guy Kroonstad. For this operation, you will be asked to enter the following PIN code: 710267. This parcel was meant to go to Kroonstad but the PUDO machine did not want to accept the PIN code I contacted PUDO spoke to NIKO reference *** She was going to make some changes on the system, which did not materialize. I had to come home and wait for a response from her in order too drive all the way back to the PUDO machine and re-lodge. At the end had to redo a lodgement on the PUDO app that costed me another R69