Poor Service and Don't Care Attitude

As a small business and a relatively long term client of this organisation, it is disappointing to have to write this review and bring up this matter in this manner. As a supplier of foodstuffs, we have used The Courier Guy to transport 25kg bags of foodstuffs to our premises and to our clients as required. Recently, we dispatched an urgent order to Cape Town and on arrival, the bag had been damaged and was returned by our client, with at least half the content being lost (each bag has an associated cost of about R8500.00. We ordered replacement stock and between our supplier and TCG Depot, the replacement was damaged as well! On enquiry, an employee advised that they had installed a new conveyor belt and this had damaged both bags. This is not the real issue. On making telephonic contact with TCG and after being pushed to 4 different people and being purposefully cut off three times, we were told that there is nothing they can do. I called the CEO, was advised he was busy but was promised a return call:-never happened. I was promised a call back from their "security department": - never happened. I have a legitimate complaint which I need addressed and it appears that TCG has no desire to address it. We are reconsidering our options.