POOR SERVICE

I would like to formally lodge a complaint regarding a failed delivery from my recent Makro online order that was assigned to The Courier Guy. The delivery process was going smoothly until the courier arrived at my residence and phoned me. During the call, I informed him that my wife would collect the parcel. However, the driver left the premises within approximately 2 minutes, despite later claiming that he is “not allowed to wait more than 5 minutes.” This statement is inaccurate in this case, as I have a record of the exact time of his arrival and departure, which clearly shows that he did not wait the required 5 minutes. After noticing that he had already left, I attempted to contact him several times, but he ignored my calls before eventually answering. When he did answer, he stated that he would “see after 2 pm if he can deliver the parcel,” which is both vague and unacceptable considering the failed delivery was caused by his premature departure. I find this level of service highly unprofessional and inconvenient. I request the following: Urgent redelivery of my parcel today, if possible. Confirmation of the current status and whereabouts of my parcel. Investigation into the conduct of the driver. Assurance that this matter will be addressed to prevent similar incidents in future.