Poor service

The Courier Guy Rustenburg has been rated a one star as no lower rating is available. I don't know which is the lesser of the evils, the rude and arrogant staff or the lack of service. My parcel sent with overnight instructions from Hekpoort on Monday has not been delivered to me on Wednesday afternoon 15:20. After numerous calls and threats Sarel has now offered to deliver it to an alternative address. This is the third parcel that I have encountered a problem. Lack of service varies from weeks to months. I think Chante shoud be nominated as the ultimate rudest employee of the month or millennium!