Poor service

he service is shocking for Pudo, you cannot speak to any human being, it's just automated responses.I booked a parcel on Monday, the company where it should be collected fromm informed my parcel was never picked up by a driver and Pudo is saying my parcel wasnt ready.I am caught in the middle as a customer and i am getting no service.I had to book another parcel now again charged again R50.I demand that this package of mine is collected today and that i am refunded with the package amount deducted that was processed on Monday.My new ref LOCK********** and my old one booked on Monday was LOCK**********