Poor service

i booked a shipment on 11/06/24 with reference number F6QH9X. On my institutions they was a name of the person who was suppose to give the driver the parcel and the driver did not follow the instructions.but wrote a **** statement that the order was not ready. I then call Truck Busters where the collection was and said that no one came to the relevant person as per instructions. I called the courier guy help centre and they called to confirm if my story was true but unfortunately the call cut off. I called again and spoke to Shawn I failed to get assistance and the manager Neil also refused to entertain me.and its not the first time this has happened to me. The manager is not even caring about the customers. I occurred a loss because I had to look for another courier to collect my parcel. The inconvenience caused by Courier Guy tarnish my bussines because my customers loose faith in me