Poor service

Booked a collection at 7:34 Friday, 5 June. I paid and Confirmation and waybill received. Collection will be done between 8 and 17:00. Collection not done, so I call the Cape Town depot, I get told sorry JHB never sent it to us. Call them, I can’t help you ( great customer relations). Long story I call JHB this morning, the rudest and most arrogant woman (Melissa) tells me, what don’t you understand, they will collect on Monday and you will have it Tuesday. After I insisted on speaking to a more senior person, she promised to call me bank! Needless to say, no call and I will not have my parcel Monday. If I wanted this parcel delivered on Tuesday I would not have placed and paid for a collection Friday morning at 7:34! Absolute pathetic service and rude customer (don’t) care staff.