Poor service

The gentleman who was supposed to deliver my parcel arrived at my address, I am working a night duty, as result I switch off my cellphone so that it does not disturb me. My son woke me up asking a pin on the phone so that he can collect the pin, the gentleman was already left by the time we went outside with the pin, on the website he wrote that he waited more than 5 minutes off which it is a lie. He left with the percel.