Poor Servic from The Courier Guy

I purchased an item on Amazon SA and paid for next day delivery as I was going out of the country. I got a message stating there was an attempted delivery. There was no call on my phone, but we saw a missed call on my wife’s phone. We tried calling the number various times, with no answer. I then called the call center and after engagement with management, the call center agreed to deliver the item the next day. When I followed up on the delivery date, I was told the delivery could not be done and the call center never escalated or arranged delivery of the item. So no I leave the country tomorrow without the item.

This company does not understand that if you pay for urgent delivery, it means you need the item urgently. Very unhappy with there service