Poor delivery service

What a terrible experience with this company. I have a document due for delivery today 29 June 2020, and when I phone them, they tell me the vehicle had a breakdown and items had to be returned and swopped over. Then, I was told it would be delivered before 2 pm by customer service. fast track forward the time now is 3 pm. Nothing has yet been delivered. I called the call centre they tell me the driver is still far away. The call centre operator says he will be there by 3h30pm (if he is lucky). I asked the call centre agent for the driver's number. I called the driver up just to find out how far he is. He has the nerve to say again, he is still far away. I mean what kind of answer is that! Logic will tell you when you delivering to a school you have to be there before 14h30pm. Unless his child comes out of school at 5 pm. I don't know anymore, I give up. Even my medical aid company that delivers my medication every month knows this. I didn't have to tell them. Do they not check items before distribution.

Really...