Poor customer service resolution, error on their part,no apology

I have never really had a problem with pudo because they usually resolve the errors to my satisfaction. However this time, they were careless and nonchalant about it. They made a mistake and took my parcel to the wrong place, sent me a message to collect at the locker I requested only to arrive there for the pin to be non-existing. I receive no feedback and so I reach out and I’m told the parcel is at another location. No reason or explanation as to why, not even an apology, I’m told it will be sent to the correct locker. A few hours later, still nothing, only for me to call them to find out it is still at the wrong location and it would take another day to take it to the locker if I want. A waste of petrol because now I have to collect yet it was their fault, the right thing to do would be to deliver it to me as was done in the past when a similar incident happened when I sent a parcel to someone and the was an error. As someone who works in customer service, I understand mistakes happen but the handling of this which was not an error my part was Poor customer service. A waste of time and resources with no resolution that was to my benefit.