POOR CUSTOMER SERVICE

If I could give them a zero, I would. So, I received a SMS on the morning of the 23/02/23 at 6:45 telling me to collect my parcel by the morning of the 24/02/23 by 09:02am (despite the terms and conditions stating that a customer has 48 hours in which to make collection). After about 3 and a half hours of back and forth emails with me initially explaining in my email the exact reason for my complaint/email was that I was not being given the full 48 hours' notice in order to collect my parcel, I was asked by the customer service person (Anita) assisting me whether I am at the site to collect my parcel, as she sees that the pin which I was given is working on her side, (which I NEVER stated was the reason for my email!) I had to then again explain in a full-on essay that my complaint was, why was I being given less than 48 hours' notice in order to collect my parcel? I further informed her that I was not even sure that I can make it to collect by 9:02 am the following day. She replies with no apology of any kind for the inconvenience caused or no sort of solution in order to move forward by telling me that it must be "issues with my network" and that the message was actually sent to me on the 22/02/23 when the parcel was dropped off. I told her that this was BS because I have unlimited Wi-Fi access and was getting emails and using the internet with no issues right up until the early hours of the morning on that day, with absolutely no issues. She simply had a don't care attitude which was clear by all of her responses starting with the words "Please note." Needless to say, I got nowhere over a series of back-and-forth emails with her telling me to "please note" this and "please note" that. Is customer service a thing of the past in South Africa now just like so many other things have become??? I am not even certain that I am going to be able to pick up this parcel now as my husband is currently out of Durban and I do not have any other means of collecting as I am a stay-at-home mom. Utterly disappointed in the poor service received. Would advise anyone I know not to deal with PUDO as this is not the first time something like this has happened to me with regards to their service. The last time (last year December) I received an SMS to collect in the afternoon and went to collect the following morning. When I got to the collection site my password was not accepted and I was told that my password had expired and that I would need to go to their depot in order to collect. After emailing (and calling, wasting my airtime) back and forth they EVENTUALLY agreed to drop off at my residence. Needless to say, the inconvenience of going to the pick-up site was just a complete waste of my time and when I called in initially the agent to whom I spoke tried to cover up for their wrongdoing by saying I was supposed to have collected within 36 hours (despite their website clearly stating 48 hours!) DO NOT DEAL WITH PUDO, it is just not worth it. It's a definite 0/10 for me.