Poor customer service

They have rude drivers and the company defends the drivers, not taking the clients into consideration.

The company sent the driver to collect a return from Makro at my house, I had 2 returns one Makro the other Zando, it was written big with a black marker on both boxes. The lady asked the driver which company are collecting for, he took both boxes from he. When I called him the driver was rude, told me the are cameras in his car I can asked the company to listen to the conversation he had with the lady and dropped the phone, and after that did not answer my calls anymore. When I asked the company he **** to them that he gave me the manager's number which he never did, but well they believe him, doesn't want to listen to the client. I asked for the recordings they ignored my request. My parcel is lost no where to be found, and the company doesn't want to take account for the driver's actions.