Poor customer service by The Courier Guy

I ordered a parcel online and it was delivered by a company named The Courier Guy. My first order was delivered on 27/ 01/ 2020 according to the delivery slip, but the parcel did not reach me. I waited and waited and still there was no parcel. Three weeks later, I lodged a complaint with the store from which I bought my parcel about the non delivery.

The store sent me another parcel to replace the first one. And according to the delivery slip, the second parcel was delivered on 13/ 02/ 2020. Again I waited and after three weeks of waiting for the first parcel and more than a week of waiting for the second parcel, I decided to investigate and I found that both my parcels have been left with security at the entrance of the building which I reside at.

The delivery driver did not bother to notify me so that I can come out and collect my delivery. He just saw it fit to leave my parcels with a stranger and drive away. I've had my parcels delivered by other courier companies before and they've all contacted me either while on their way to drop off my parcels or when they arrive so that I can go out and collect my parcels, but The Courier Guy does not do that.

I'm very disappointed at how they operate. It's poor customer service to deliver a client's parcel and not bother to notify the client that their delivery has arrived, but leave it with a stranger instead! For the past three weeks I've been accusing the store for lying about delivering my order, yet my orders have been kept right under my nose and I didn't know it because the courier company assigned to deliver my orders did not communicate with me, the recipients of the parcels that they deliver!