Poor customer service

I tried to get a quote this morning for a package I need sent from Durban to Johannesburg. The online process required the weight, but unfortunately I don’t have a scale to weigh three-quarter bed bases. I then called the call centre for assistance. The first agent advised me to go to the lockers for help, and when I explained that I was only looking for an estimated cost, she ended the call.

I called again and the second agent simply suggested I use another courier company.

I’m really disappointed with the level of service I received and certainly would not be using you guys for anything