Poor communication by The Courier Guy

I am not happy with how The Courier Guy handled my delivery yesterday; I hope you guys can do better today. Sphe sent me a message at 3:24 telling me that my delivery will be delivered in 10 min. 3 minutes later, at 3:27 I received a call from the driver telling me that he is at my gate. My cleaning lady had already knocked off at 2pm and my kids’ school is 15minutes away, had I been given enough information I would have prepared better but nobody bothered to communicate earlier. I asked the driver to wait 15 minutes but he refused. My request is for you guys to work together with your clients so that we can all win at the end of the day. If you give your clients sufficient information, they will be able to make informed decisions.