Poor attitude to rectify a mistake

On 6 February 2025 at 14:55 I get a WhatsApp message to say that my parcel PUDO*** is placed in a locker. On 7 February 2025 at 8:30my wife goes to collect the parcel but it is not in a locker. She drives to Courier Guy and is informed that the parcel is removed because the 36 hours have lapsed and parcel will be returned to sender. By my calculation 5 business hours and 18 hours have passed. Courier Guy simply cannot find the parcel. Then at 14:00 we receive information from sender that the parcel is now back in locker. Surely K90 could have also informed us since they made the mistake but with such don't care attitude I will certainly in future not be selecting the Pudo service This is our 3rd parcel since Feb 1 that we sent or received via Courier Guy but highly likely the last.