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Pamela S

1 reviews | Active since Feb 2022

04 Feb 2022, 15:55

Please would you get my shipment to Cape Town urgently.

I placed an order for a shipment to be collected from Port Shepstone and couriered to Cape Town via Rush SA Couriers (paid for on 25 January 2022). Only after several calls to both Rush SA and The Courier Guy, the shipment was eventually collected on 1 February 2022. It was later established that one of the 2-part shipment was en-route to Cape Town while the other was sent to Midrand. I have spent more than 300 minutes in making calls to Courier Guy to find a viable solution, only to be shifted from pillar to post, calls dropped, being told that my line is bad. I have been very patient and carefully considered my approach in resolving this issue - if this gives my issue the priority it deserves, then I really am very concerned about the importance of customer service and communication

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Pamela S's update06 Feb 2022, 09:25
Reviewer Update
Despite numerous calls, posting a negative review on Hello Peter as well as Linkedin, there is still no traction on this issue. I have tried contacting the emergency number (082***) available on The Courier Guy website, only for the call to go unanswered and I am still left with more questions than answers. The service of couriers has become invaluable in our new normal, but I'm not sure if we as customers are regarded as important in the value chain. All I need is for someone to communicate and provide a viable solution to this problem which has now affected my livelihood and ultimately, my family and their wellbeing.