PLEASE STAY AWAY FROM THIS BUSINESS

⭐ Google Review / HelloPeter Complaint ⭐

We lodged a claim for a damaged package on 1 September, and after weeks of chasing, all we get is the same copy-paste excuses and “processes.”

Now, after dragging their feet for almost a month, we are told the Billing Team will process the claim — but conveniently, the “turnaround time” is 12–18 weeks IF approved. That’s nearly 4 months to refund a customer for a courier’s mistake!

This is beyond unacceptable. It’s not just inefficiency — it feels like a deliberate attempt to frustrate customers until they give up on their claims. We run a business and cannot afford to wait a quarter of a year to recover money for goods destroyed in their care.

Take note:

No urgency.

No accountability.

No proper communication.

No respect for customers’ time or businesses.

If this is how they treat damage claims, be warned — your packages and money are not safe.

We will not recommend this courier to anyone serious about reliable shipping or fair customer service.