PLEASE CAN A COURIER GUY MANAGER AT NATIONAL LEVEL ASSIST WITH THIS URGENT MATTER

We have sent a parcel over a week ago to a customer in Capetown. After spending literally hours on the phone calling all over SA (which should be your customer services job, not mine!) the parcel was tracked to Secunda where apparently CCTV shows it being loaded onto a truck. The truck driver apparently says he knows nothing about it. No one knows where this parcel is. It is for a customer who paid R9999 for it!!! Surely your system cannot just loose a parcel? It was next suspected of going to Bethal along with another identical parcel we sent there. This box is 50cm squared and weighs 63 kg! It seems that it takes 2 days to get an answer from anyone at The Courier Guy and we do not seem to make any progress. I really need to speak to someone in a national managerial position to take control and sort this out. It is unacceptable that it has taken so long to get feedback and the feedback is currently 'sorry we have lost it - can you send us a picture so I can ask all branches to look for it' How can your system allow for this?? We send expensive parcels with you all the time and it is very worrying indeed to see how this matter has been dealt with. Any requests to escalate to management have not been granted. My name is Candice Jenkins from ****en Electronics and can be contacted on ***. I would appreciate urgent assistance. Thank-you.