Plain bad service

I required an urgent document to be collected from SA Maritime so that my charter vessel could proceed to sea with clients. I contacted the Courier Guy, completed all the documentation, paid the fee and was told that all was in order and the document would be with me by noon the following day. I contacted the SAMSA office to let them know that the Courier Guy would be collecting and they confirmed that it was ready for collection.

Friday afternoon I was contacted by phone to tell me that they had a breakdown the previous afternoon and the document hadn't been collected however, they would take care of it that day.

That was 4 days ago and I still have not received my document nor has anyone bothered to advise me as to what is going on. I paid up front for a one day service which still has not been fulfilled. The upshot is that I have lost three days worth of business because my vessel could not leave the dock ..... and it still can't.

That in my eyes is not only bad service but blatant disregard for their customers and their needs.