Pay for insurance, never get told there is none.

They damaged a package that was covered by their liability cover. After the package arrived, with the item inside now damaged to the point of being unusable, they turned around saying the small print in the T&C states 2nd hand items are not covered. OK, so they are fine with accepting a payment for liability cover for 2nd hand items, which is done with just a simple button on the booking page, but will never actually provide such cover. So, they happily take you money for liability + shipping, and then turn around saying they won't pay for damages, keep the shipping charge and return the liability cover charge. In short, they basically promise shipping insurance to convince people to use their courier service, but they don't actually honour that promise. Wonder what all the people who sent second hand items, and paid for cover would do if they find out they that never had any cover? Years and years of **** insurance paid for by thousands of customers.

Imagine charging an insurance fee for goods you actually don't have to ever paid out a claim for.

That must be pretty penny in TCG's bank account...