Pay by 14:13 for overnight that become next day overnight.

I booked my parcel overnight from Pretoria to Pinetown at 14:12. Done an immediate payment after booking. Emailed my proof of payment by 14:29.

Parcel was to be collected between 13:00 and 17:00. 17:13 I call to ask when it will be collected.

Now I get informed that my parcel was only booked at 15:06 and therefor it was moved over to tomorrow and will then go overnight and arrive in Pinetown on Wednesday not Tuesday.

I really feel that because I use the service as a XOC client that pay as I send and not an account client my package was moved on.

How do I explain to directors why the file was not there on Tuesday?

The Courier Guy and specific your XOC department not again. I will rather send my packages with Paxi before I make use of your service again.