Pathetic,unprofessional service

I have been expecting a parcel from overseas, parcel was was dispatched to the courier guy on the 21st of April 2024 ( Sunday) On Tuesday afternoon I attempted to track my parcel with them as I had recieved another parcel I was expecting from overseas which a places way after the one that is sitting at the courier guy. I was told on Tuesday by the courier guy in East London that the parcel was in East London and it would be delivered Wednesday keep in my no movement on their tracking website nor any communication with myself.Today 24th of April I again call The courier guy in East London and today I was told that my parcel is not in East London it's in Port Elizabeth, thay transferred me Port Elizabeth branch they knew nothing about the parcel and told me might still be in Johannesburg. I was transferd to Johannesburg The courier guy, wow did I not get a lady with such attitude after being sent from pillar to post for to days. Lady in Johannesburg said that the parcel has not moved since the 21st of April and does not know what is happening all this time after asking her questions about time frames she is irritated...How can a courier company not know or able to locate a parcel and all branches give different feedbacks to on client. I'm highly disappointed