PATHETIC SERVICE - WASTE OF MY TIME AND MONEY

I am writing to formally lodge a complaint regarding the unacceptable service I have received regarding my package delivery. On Thursday, 13th of August, I received a notification from The Courier Guy stating that my package was out for delivery. I ensured I was home all day to receive it, but it never arrived. Yesterday, I received the exact same notification, and again, no one arrived. This morning, after receiving the same notification for a third time, I called the East London hub. I was assured by the representative (a conversation which I have recorded) that yesterday's delay was due to an error but that delivery would definitely take place today. Once again, nothing has arrived. I subsequently contacted your team via WhatsApp, and the agent, Lee-vaan, could only inform me that the system now shows the parcel is out for delivery tomorrow. This level of service is absolutely pathetic. I have wasted three days of my time and money staying home to collect this package. I expect this matter to be looked into immediately and to be compensated for the time I have spent waiting. If this is not resolved promptly, I will take the matter further.