Pathetic Service. I want my money back.

On the 3rd of December 2024 I created a shipment: 6LKG6V . The parcel was picked up on the 4th of December 2024 from Thatchfield(Centurion to Protea Glen) this was a LOF. On Thursday The courier Guy did not deliver and there was no communication. On Friday the 06th at 10:11 I called The courier Guy and spoke to Mpho Nkhobiso for 22 minutes. First she advised that the driver returned with the parcel on Thursday because it was already late for him to deliver. I asked her then why is it not out for delivery today (Friday 06) she said the driver left it at the hub. I requested to speak to the operational manager which she advised he/she is not available. She then advised that the parcel is out for delivery the driver confirmed that he does have it with him however on the system by the Hub at Kyasands/Cosmo City it states that the parcel is not out but that is just an error. No delivery was made on Friday and Saturday. Yesterday on Monday the 9th of December 2024 at 13:36 I received an email advising that my parcel is damaged. The parcel must have gotten damaged when they returned it to the hub. I’m annoyed . I want my refund!!!