Pathetic service from THE COURRIER GUY RANDFONTEIN

If there was -stars I would score them that! After trying to use the app for a kiosk booking unsuccessfully I went into The Courrier Guy in Randfontein -17 Kenneth rd. The staff member then told me to use the app again, failure to book the collection I asked her why she couldn't do it on her system? Maybe it was due to her being on a personal call rather than trying to assist me. After completing her call she booked the collection but made an absolute mess!!! When I got into my vehicle the collection was booked from Randfontein to *** AND not from *** to Randfontein. I went back frustrated and was informed that they cannot fix it. I had to arrange with the send to pay and refunded him. Ontop of this MESS I had to send my ID and proof of banking details as they could refund me my R175....

After doing the above I asked for proof of refund request on 17 Feb, today is the 26th of Feb. Still NO REFUND!!!! I got a mail where they claim that they send the refund request but according to this outlet their HEADOFFICE has still not approved or processed my R175 refund (due to their staff making mistakes)

Guess this is the type of service you can expect if you wish to deal with the COURRIER GUY IN RANDFONTEIN, me personally, I will NEVER SUPPORT THEM AGAIN!!!!

Then the staff thinks an apology will resolve the matter when they again didn't do as requested in black in white on their w app messages.