Pathetic service from The Courier Guy

What a terrible experience with Charlene Reily and Lisa Van Wyk, they provide me with no direction after my pudo box refused to close, it was Charlene who said she will call us back on Thursday and nothing. I called back on Monday and got her again, no apologies, no accountability and almost sounded that all the messages were robot messages. Lisa was just as bad. I've always had good service from The Courier Guy but I guess 2 bad apples spoilt the experience. She closed the file and told me to rebook, lucky enough I got through to Yaga and spoke to Sofya and she sorted it out in literally in 20 minutes. Sofya from Yaga could teach Lisa and Charlene a thing or 200 about great customer service.