Pathetic service from Pudo The Courier Guy

I was the recipient of a Pudo parcel dispatched from Johannesburg. The sender had the parcel wrapped by Pudo. It was labelled fragile. Being the recipient, I did not log the delivery or accept the terms conditions of the delivery. I was not given the option to insure the parcel. When I received the Pudo parcel in KZN and upon opening it, I discovered that the parcel had been handled so roughly in transit that 95% of the contents of the box were damaged, despite each and every item being individually bubble wrapped in the box. My complaint was simply dismissed on the grounds that the box had contained some prohibited items (such as wooden constructions) and claim for reimbur*****t was repudiated outright even though when queried I was told the complaint would be escalated to management. There was not so much as even an apology or explanation as to how it was even possible for 95% of the contents of the box to be damaged. Disgusting, shocking, unreliable service and absolutely no customer service. Would not recommend receiving parcels via Pudo. Sadly the contents of the box were actually fundraising items for animal rescue organizations who were severely prejudiced with the loss of approximately R3000 (cost price) worth of items for resale for fundraising to cover veterinary expenses.