Pathetic Service

A package was sent to me on Wednesday 17 February 2021 from Polokwane. Me and the sender chatted on Whats App regarding the fact that delivery will be at my door because I am staying on a farm 30km from Zeerust town, North West Province. She confirmed with Courier Guy in Polokwane that indeed the package will be delivered to my door. On Thurstday 18 February 2020 I received a phone call at 14h38 from a person stating that he is the driver for Courier Guy and he wants my address although my address is written on the package. When I informed him I am 30km outside Zeerust on a tar road, he refused blatantly to deliver my package. I contacted the Courier Guy branch in Zeerust and Jana informed me that indeed she has the package with her in the store. The driver phoned me again and asked me to send him my pin location which I did at 14h45 but needless to say he never pitched at my address. I sent a Whats App to Jana (Zeerust branch) at 17h05 informing her that I still haven't received my package. On 18 February 2021 at 19h27 I sent a Whats App to Worldwide Express regarding my package and they informed me that particular package was still in Rustenburg it will only be delivered to Zeerust on Friday 19 February 2021. Jana phoned me a few times shifting blame from Zeerust branch to Rustenburg to Polokwane. Needless to say I will never make use of Courier Guy's services ever again. Because according to Jana the costs to deliver outside Zeerust town is more than R85 because R85 is delivery cost to Zeerust town.