Pathetic service and staff attitudes

Good afternoon I have been recieving parcels with pudo since December. And the first two parcels i recieved was fine but then the headache started. After thos two there wasnt one pudo parcel that the content was not broken.

Thw first time i contacted courier guy the lady informed me that i should send Liezel a email with the photos of the content

And with courier guys excelent service im still waiting on feed back this was send on end of Januarie

so it happend again recieve my parcels with a fragile sticker on it and to my suprise the content is damaged

so now the last time i recieved parcels with everything damaged i went to courier guy my self and they asked photos again and that they will do investigation on the parcels that has been damaged.

To be informed just now that the investigation has been concluded and that they wont refund me

hahahahaha pathetic isint even a word for this company

I lost over 10000 rand because of there way of dealing with parcels.

While i was standing in courier guys warehouse in capetown i have seen how they throw the boxes with a fragile sticker and gues what its the customers problem

i asked the lady working there does the fragile sticker work and she sworn up and down that it does work

i pointed to the boxes and told her she musnt lie because look of the condition of the boxes with the fragile sticker