Pathetic Service

Dear Makro and Courier Guy Customer Service,

I am writing to formally express my dissatisfaction with the service I have received from both Makro and Courier Guy regarding my recent orders.

On September 2024, a colleague ordered a gift for me through Makro, which was delivered late. More recently, I placed an order on Monday, May 19, 2025, with the expectation that it would arrive as promised. Unfortunately, I have yet to receive this parcel, and the experience has been extremely frustrating.

I tracked my parcel and discovered that it was not delivered on the expected date. It appears that the Courier Guy team does not deliver to the door, despite the fact that I have paid for delivery. I was particularly disappointed to learn that their employees parked at the police station and expected me to drive there to collect my parcel. This is not only inconvenient but also unacceptable given that I have fulfilled my part of the payment for a door-to-door service.

On the day of delivery, I was home and waiting for my parcel, only to find out later that it was not delivered. The estimated time of arrival provided was not accurate, and it seems as though the courier was simply waiting at the police station, hoping that I would come to them.

This entire experience has led me to question the reliability of both Makro and Courier Guy. I would not recommend anyone to shop online with Makro if the delivery service remains in such disarray.

If my parcel is not delivered promptly, I would like to request a full refund for my order. If Makro cannot find a reliable delivery partner, I would gladly offer my services, as I believe I could manage the task more efficiently.

I look forward to your prompt response and resolution of this matter.