Pathetic Service

I am highly disgusted with Courier Guy, Pathetic poor device, I booked an urgent reverse collection from my Supplier in Jhb (from which they have collected MANY times before since I started using The Courier Guy). They did not collect from my Supplier with the excuse that \ they don't know the address"???!!!. Despite the fact that the address is ON THEIR SYSTEM!! Exactly how long does it take to READ the address?? Two days?? Because my parcel I booked from Jhb to Benoni is STILL not in my possession! Their excuse is \"" we tried to call you\"""