PATHETIC SERVICE

<p>Our firm send an original title deed from our Pretoria office to our Umtata correspondent via Courier Guy (hereinafter referred to GC) (Waybill nr: TCG ********** ) on 17 April 2017 which their delivery agent delivered to the incorrect addressee. After NUMEROUS calls to theCG Head Office, we were referred to the subcontractor that CG outsourced to follow up with them, their employees and WE have to follow up and pay their bill. We have a contract with GC not with their subcontractors. We received NO assistant from any of their staff to help us find the document. </p> <p>Our firm had to apply for a copy of Title Deed from the Deeds Office and the wasted costs amounted to an excess of R4000.00 (correspondent fee included). Their call centre NEVER returned our calls, we had to follow up constantly. We requested payment of the wasted cost and Courier Guy MD advised that the amount will not be paid and that the matter has been referred to their attorneys on 31 July 2017. To date still no reply.....TODAY we get a call from their accounts department to request payment of their account......REALLY!! We made it very clear 2 MONTHS AGO to the MD and the accounts department that we will NOT make payment of their account unless our wasted costs is paid.</p> <p> </p>