Pathetic Operation Manager

Good day

Firstly I stated on the collection that the collection must be Monday the 20th of October 2025 between 8-10am. They arrived today. Why does the app give you the option to choose the date and time if they don’t supply the service for that. So because your system so called doesn’t show the date and time I need the product collected now you want to cancel it. And I spoke to Zak and they refused to take the item. I called head office and the lady said she will change the date to Tuesday. Now the lady called back and Zak said they will come on Monday and if they don’t collect on Monday they going to cancel the collection. Who is Zak to decide when it will be collected if the collection was originally set for Monday. I called and asked the Toti branch to delay it to Tuesday and the lady said when they come on Monday tell them to come back on Tuesday. So how do you run a business like that? It’s pathetic. Your customer service is even worse. And if we do two business days it should be 11:13 Friday so 11:13 Monday is 1 business day and 11:13 Tuesday will be 2 business days. So why on earth is Zak being so unreasonable to say they will collect on Monday or he will cancel. I think this is more than enough notice to just delay the collection.

Zak is a pathetic Operations manager.

Please collect on Tuesday 21 October 2025 at 8-10am.

Regards

Leigh-Ann Van Der Westhuizen ***