Pathetic customer service from The Courier Guy

I purchased a product from a retail store in JHB on 02/06/2023.

The Courier Guy fetched the package on the 02/06/2023 from JHB for overnight delivery to CPT.

I expected to receive the package by 04/06/2023. I would have still accepted a delivery on 05/06/2023, due to the weekend.

It now seems my package was delivered to Nelspruit on 03/06/2023.

On 05/06/2023 it was sent back from Nelspruit to JHB.

The package arrived in JHB on 06/06/2023 and has now been rerouted to CPT on Economy, not even overnight!

I just got off the phone with a Durban Courier Guy employee named Josh who has suggested that I may only receive my package on 09/06/2023.

The Courier Guy did not even contact me to apologise for their mistake. I had to phone in 3 times to get to the bottom of this!

Pathetic customer service and now I have to wait 7 days for a package, which was supposed to be an overnight delivery.