Pathetic Customer Service
And I thought my experience with Pudo could not get any worse... Absolutely pathetic customer service (if you could even call it that)
1) I booked (AND PAID) to send 5 parcels from the Victory Park Pudo Lockers. Got there at 6am on Friday morning (because Pudo promotes 24/7 availability) only to get there and the locker DOES NOT WORK (no power).
2) I sent a request to support, receiving not even a 'sorry for the inconvenience caused' but only to ask which locker my booking can be moved to.
3) On Monday I requested the FIVE bookings to be moved to Smit Street in Fairland. I asked if the waybill numbers will be affected as I have already labelled the packages. Numerous emails back and forth, and I get told that the terminal at Victory Park is back online so I can go and deposit. Changing the waybill numbers are just too much admin FOR THEM I assume.
4) I drive all the way to Victory Park again to deposit the bookings, only to get there and the terminal is STILL OFFLINE. Talk about wasting my time!
5) As I have customers waiting for their goods, I decided to load more money into my Pudo account and just send it from another locker so that I can keep my customers happy (Pudo you should learn from this - keeping your customers happy).
6) Requesting a FULL REFUND on the UN-DEPOSITED parcels because YOUR LOCKER is not working will take 15 business days!? Now I must suffer because you can't make your services work and offer customer service to sort things out!? This was after I requested the locker location to be changed (which seemed possible, but just too much admin for your staff), meaning I didn't have to add more money after all??
7) So I tried to reduce the admin on your side by offering that I keep the un-deposits parcel's money in my Pudo account so that you basically don't have to refund me (I am still paying for the services) and then I was told this will also take 15 business days...? I have other parcels to send so now I must wait for your refund and use another service because you can't do it now??
WOW you really need to work on your process and customer service as I will not recommend your services to ANYONE and oh I wish I read your reviews on Facebook, Google and Hellopeter before considering making use of it. Absolutely disgusting.