Pathetic and totally unreliable!!

Took a week to collect a parcel, another week to deliver it, and then it was damaged and courier guy tape was used to try and fix the package. Rods are damaged but after a week's investigation we get this report -

Good Morning, Apologies in the delay of response. We have concluded our investigation to this matter and could not detect any mishandling of the parcel, We do appologize for the inconveninace this has caused.