Pathetic

I run a small business which utilizes the services of the courier guy. We ship on average 10 boxes a day. The customer service is non existent. You have to call a 100 times to get through. Sometimes the call is answered and cut before you get a word in.

Currently I am begging for waybills from the company for 2 weeks. Each time I get throuth to them they will promise to send through the waybills, they never pitch up.

The drivers are arrogant and are not shy to tell customers that they are doing us a favour..

Last month the driver refused to take my boxes because "they were too many". He contacted his office and complained that I was sending too many boxes. This is the first company that I've dealt with which gets angry at customers for giving them more business. The van was empty, not a single box, but the driver insisted to his office that his van was full. I was immediately contacted by the office and reprimanded for sending too many boxes. My average is 10 boxes, this day happened to have 15 boxes.

You are told to inform the office when booking a collection, the number of boxes you wish to have collected. Even when informing the office, due to lack of communication between office and drivers, we have to hear from drivers that they are doing us a favour by collecting out boxes and we have to deal with their arrogance and attitude at every collection.

I've recently had a complaint from one of my customers. The Courier Guy delivery misread the waybill and endes up at the wrong apartment building to drop off a parcel. The Driver/delivery guy contacts my customer and tells her that she is wasting his time and he's doing her a favour.

This is a company that is not keen on doing business and has a dont care attitude.

I deal with other courier companies as well and have never experienced anything like I have with The Courier Guy.