Pass the buck .worst customer communications

The worst customer service. Disinterested in items missing after hand delivered to kiosk. Sent parcel like image in brown bag.client received package in see through packet. 2 items ******,missing. The attendant at the kiosk claims he put the brown carrier bag in a blue flyer bag and they refuse to settle the matter. The communication is with a automated email. The courier guy blames pudo. Terrible .