Parcels Hijacked While in Courier’s Care — No Accountability, Only Automated Responses

itle: Parcels Hijacked While in Courier’s Care — No Accountability, Only Automated Responses Complaint:

I am extremely disappointed in the complete lack of accountability and professionalism from this courier company.

My parcels were ****** / hijacked while under the courier’s responsibility. I have submitted all required claim documents and paperwork as requested. Since then, I have made numerous follow-ups via email and telephone.

Despite this, I have received:

No investigation update

No liability confirmation

No timeline for resolution

No human response

All communication has been automated AI replies, with zero meaningful assistance. This is unacceptable in a matter involving loss of goods while in the courier’s custody.

As a client, I expect:

A formal investigation outcome

Transparency on what happened

Confirmation of the claims process

Professional communication

The silence and automation give the impression that the company is avoiding responsibility.

I am now escalating this matter to the Consumer Ombudsman.