Parcel wrongly held at JHB hub after cash payment – no communication

I am submitting this complaint regarding a parcel handled by The Courier Guy.

The parcel was handed in and paid for in cash on the 6th, and it arrived at The Courier Guy Johannesburg hub on Thursday the 8th.

After arrival at the hub, the parcel was incorrectly flagged and held under an “account owing” status, despite the fact that: • I do not have an account with The Courier Guy • I pay cash per shipment at the kiosk • No communication was sent to me regarding any outstanding amount

The parcel has now remained stationary at the JHB hub for several days with no notification or explanation, causing negative business and operational impact on my side, including delayed deliveries to a major e-commerce platform.

I am requesting:

Immediate release and movement of the parcel

A written explanation for the incorrect flagging

Confirmation that my profile will not be affected going forward

Proof of payment is available and has been provided through other escalation channels.

I would appreciate urgent intervention to resolve this matter.