Parcel still not delivered after 9 days

Parcel left Pietermaritzburg on the 19th Nov. Is supposed to be delivered outside of Brits and we still have not received it. On monday I emailed the company via their portal asking where the parcel is and no one came back to me. First they said it got mixed up with another parcel, was mis-routed, then the other parcel was delivered to the other company and ours went missing. We are expecting one box, the waybill has our name spelt wrong, and it shows 2 parcels instead of one. Seriously. Upon phoning JHB and Rustenburg branch several times the parcel was found in the Rustenburg branch and I was told that they only deliver in our area on Tuesday so I must wait till next week. The operational manager then said he will arrange that the parcel gets delivered today because its unacceptable that it took this long for the parcel to get here. It is now 12:05 PM and no parcel has arrived. I phoned Rustenburg branch again and they will find out from the driver what is going on. Its now 30 min later and I have not heard back from them yet. I do not have very high hopes with this companies behaviour so far. If there was a point under zero I would have selected that.