Parcel missing due to the negligence of a Courier Guy Employee

Good day,

I have bought items from a reseller and there is absolutely no tracking number, an email was sent from one of your Representatives at a Kiosk, but I phoned several Kiosks in the area, and I do not get hold of him. His email read as follow

Good day *****

As requested. Herewith an email to confirm the following events.

On the 15th March, you dropped off numerous parcels at our Kiosk. Unfortunately we did not have power due to loadshedding. I confirm that you left the parcels in our possession to check in when the loadshedding ended. It was unfortunate that our power did not come back on in the store and surrounding areas. We unfortunately do not operate over the weekend. Monday morning we started processing the parcels. The box was taken by the driver and sent out for delivery to Pudo Locker Oostenburg. Once the box reached the destination for drop off the driver couldn't deposit the the parcel as the tracking sticker was on on with the lock number, my apologies this was a fault on my side. The parcel was then returned to our Kiosk. We have corrected the issue and have sent the parcel out to the Shell Oostenburg locker. Your Customer ********* will receive an sms as soon as parcel has been deposited.

Once again, I would like to apologoze for this.

Regards, *****************

I really would like to speak to a Operations Manager or a Manager to discuss this matter as this is a negligent matter from one of your Employee