Parcel Lost/ ******

Good day

I have been trying to locate a parcel that was to be delivered to East Londen.

The problem started on the 5th of Februarie. I used the Courier Guy app to book a Locker to Door.

The Waybill number is PD-NOPJAU.

I went to deposit the parcel at Sasol Davest Pierneef Boulevard but the pin number didn't wirk and said it doesn't exist. So, I went to Riverstone mall to depisit there as I thought something was wrong with the system.

The same story happened there. In my way back to the car, a driver from the Courier Guy stopped me and asked if I need help. I explained to him my problem. He said that the waybill number should start with an L not PD. He then phoned someone who told him he will reset it. He said I must leave the parcel with him and he'll get it delivered.

In the interim, emails have gone back and forth between The Courier Guy support and me. The third person, Niko Baloyi, whom I thought would no sort this out fOr Me and give me feedback, has no gone AWOL!

Niko instructed me to create a new booking and send him that Waybill number (LK-ERQ5DD) together with the old one.

Now..this cost me DOUBLE the price and still no parcel delivered.

I need to know who the driver was. Yes, stupid of me to trust an employee of The Courier Guy! But I need that parcel either back in my pisession or delivered.

This has been lingering for too long.

I am disappointed that an Employee can not be trusted.

I hope this can be solved.