Parcel Left Behind – No Delivery and No Refund”

On Monday, 8 September 2025, I placed an order for a delivery using their app, selecting the door-to-locker option. When the courier arrived to fetch the parcel, he stated that it was “too big” for the locker. Instead of offering a solution, the parcel was left behind. I then attempted to change the delivery method to door-to-door, but the app provides no such option. Since then, The Courier Guy has refused to deliver the parcel as requested, and they are also refusing to issue a refund despite the service not being rendered. This has caused me financial loss and great inconvenience. I kindly request your urgent intervention in this matter so that either: 1. The parcel is delivered to the intended recipient at no additional cost, or 2. A full refund is issued immediately.