PARCEL DAMAGED DUE TO NEGLIGENCE AND NO RESPONSIBLITY TAKEN

I booked a parcel from Techno Spa in JHB, the parcel was received at the PMB depot where it was damaged and had been sent to the PMB kiosk for collection, upon receipt the parcel was damaged and the cover torn which was a custom 500 micron solar pool blanket which cost me R3245.

the parcel was torn and a hole was made into the solar blanket

I collected the parcel on Thursday and went to the depot to speak Brylan,

So he said he will investigated and review footage.

After a week later, today the 4th april 2025 , he tells me that the parcel was damaged and I should take it up with my supplier.

why the need for the investigation!

The parcel was damaged due to negligence at the PMB depot where the managers are just hiding behind excuses upon excuses from brylan. no one answers their phones .

why waste my time to tell me it was damaged. I know that< now who is gonna take responsibility??????

i know it was damaged i want to know what you gonna do about the negligence of handling my package.

NOW YOU HIDE BEHIND T&Cs

500 MICRON PLASTIC COVER WAS TORN! NAD YOU SAY INSUFFICIENT PACKAGING! YOU NEED TO BE EDUCATED!

The parcel was received in good condition.