Pad service and liers -the courie giy

Im wring tjis with sadness .i got msg that my parcel is ready to be collected at pretoria attridgeville police station.tje parcel i odered from style pjase Sa.i went to attridgeville i was not my parcel is not found.as the guy checked my oder number and said he can not find anything.now i called style phase Sa to chevk for me and they said my parcel is delivered to me alreadyand i told them i ddnt received anything and they said theuy cant come to my place as it is risky but i went to police station witj my transport only to find my parcel is missing.this is really unacceptable now i must still spdnd money for airtime calling the office and again transport that i paid already for delivery..i need my refund and never again will i oder.plrase assist witj the issue im having.just need my money i ve losy enougj money already with this run arround.