Package got damaged beyond recognition due to "accident"

Hi all

So I have been using The Courier Guy for years and never had any issues with them. Always swift and efficient service, packages always reaching destinations intact with smooth deliveries.

On 12/01/2021 I sent another package with them from the Worcester branch to Ballito, everything went smoothly until I received a call from the recipient 4 days later saying that he still hadn't received it and at this stage he was already pretty much fuming. I called the courier to get to the bottom of this, only to be informed that the driver had been in an accident and that they are investigating and will keep me up to date with any new info that comes through. Sent an email the next day, no response. Called the next day to be told all the vehicle's contents were sent to the depo in Durban to analyse the damages and check for losses.

Waited a couple of days which brings us now, 22/01/2021, still no package, still no info. Nothing! Called them and they bluntly told me the package got damaged or lost due to the accident and I'd have to fill out a claims form.

I now realised that if I didn't follow up, they would've just let it go, and hoped the issue disappears.

I am disgusted with the service and this after choosing The Courier Guy over other courier companies.