Package dropped off in locker

I dropped off a package without noticing the address wasn’t written on the parcel. I needed to confirm how they would know where the items going to be delivered to. It being a Sunday, the call centre number is only open tomorrow and I struggled getting hold of someone, the AI bot was terrible and made things so much worse. All I wanted to enquire was if there was anyway of getting the package out the locker, making sure the address was provided and then dropping off the package into a new locker again. Eventually a person on the courier guy WhatsApp responded to me after I had left the location of the drop off. All the details were already provided to them by the details of the app I used to sell my items. The guy was really helpful, understand and most importantly it was a person not a bit that responded and was able to resolve my issue, explain exactly how my package would be delivered etc… no mess no fuss. Appreciate the helpful friendly and confident assistance I received earlier teday.